FAQ

Frequently Asked Questions (FAQ)

📦 Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders — no minimums, no hidden fees.

⏱ How long does delivery take?

Our average delivery time is 6 to 12 business days, depending on your location. You’ll receive a tracking link via email as soon as your order ships.

🔁 Can I return or exchange my order?

Absolutely. If you're not 100% satisfied, you can return or exchange your item within 30 days of delivery.
Please visit our Returns & Exchanges Policy for detailed instructions.

📍 Where do you ship from?

We work with trusted fulfillment centers worldwide to ensure fast and reliable delivery. Products may ship from the U.S., Europe, or Asia, depending on stock availability.

🛠 What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us at support@getcomfylab.com within 7 days of delivery. We’ll fix it as quickly as possible.

🩺 Are your products medically certified?

Our products are designed for comfort and general well-being, not as medical devices. We always recommend consulting a healthcare professional for specific medical concerns.

📨 How can I contact you?

You can reach us anytime at info@getcomfylab.com. Our customer care team is happy to help!